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How melottery Handles Your Personal Information

This Privacy Policy explains exactly what information we collect when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our platform — and how we protect, use, and store that information.

Account data protectionPayPal, Venmo, Play+ transaction privacyYour right to access or delete dataState-law eligibility applies
melottery How melottery Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We use SSL encryption across every page and account interaction — including deposit flows through PayPal, Venmo, and Play+ — so your data moves securely between your device and our servers. Cookies help us keep your session active and remember your payment preferences, but you can manage cookie settings from your browser or the account preferences menu at any time. Data retention follows state-specific requirements: we keep what we need to operate your account and comply with applicable law, and we delete or anonymize records that no longer serve either purpose.

SSL Encryption

Every account session and payment confirmation, including PayPal and Venmo flows, runs through SSL encryption so your credentials and transaction data stay protected.

Cookie Controls

We use session and preference cookies to keep your account working smoothly. You can review and adjust cookie permissions through your browser settings or account preferences.

Data Retention Policy

We retain your account information for as long as required by the state regulations applicable to your account. After closure, records are deleted or anonymized per those rules.

Data Access Requests

You can request a copy of the personal data we hold on your account at any time. Submit the request through live chat or the email address in your account settings.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about how your data is used, want to request a copy of what we hold, or need to update information tied to your account or payment method, our support team handles privacy requests directly. You can reach us through live chat from your account dashboard, by email at the address listed in your account settings, or through the in-app help center on mobile. We aim to respond to privacy-related requests within the timeframe required by applicable state law.

Live Chat Start a chat from your account dashboard to reach our support team directly about any privacy or data question tied to your account.
Email Support Send a written privacy request to the email address listed under account settings. Include your account username for faster routing.
In-App Help Center Open the help center from the mobile app menu. Tap Privacy and Data to find request forms and policy documents specific to your account.

Common Questions About Your Data and Rights

Below are the privacy questions we hear most from account holders — covering what we collect, how payment data is handled, and how to exercise your data rights.

We collect your name, email, mailing address, date of birth, and the payment method you choose — PayPal, Venmo, or Play+. Identity verification may require a government-issued ID depending on your state.

We do not sell your data to third parties for marketing. We share only what is required with payment processors like PayPal and with state regulatory bodies where applicable law demands it.

PayPal and Venmo process payments within their own secure environments. We receive only the transaction confirmation needed to credit your account — we do not store your full wallet credentials.

Yes. Send a request through live chat or the support email listed in your account settings. We'll respond within the timeframe required by the state regulations that apply to your account.

We retain records for the period required by applicable state law after account closure, then delete or anonymize them. The exact period varies based on your eligible state's requirements.

Log into your account, go to account settings, and edit your profile details directly. For changes tied to identity verification documents, contact support through live chat or email.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.